Returns Policy

Last Updated: 24/12/2024

Thank you for shopping with us at A life in Purgatory! We are committed to ensuring you are satisfied with your purchase of our products. If for any reason you are not completely happy with your order, please read our returns policy below to understand the process.

1. Eligibility for Returns

We offer returns for the card game under the following conditions:

  • You may return the card game within 30 days of placing your order.

  • The product must be in new, unused, and unopened condition, with all original packaging, components, and inserts intact.

  • Products that have been opened, used, or damaged in any way may be returned but at our discretion and may not be eligible for a full refund.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used card games.

  • Items that have been damaged due to misuse, improper storage, or normal wear and tear.

  • Gift cards or downloadable content.

  • Items outside of the 30 day window

3. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact Us: Fill in the form found HERE.

  2. Return Authorization: After reviewing your request, we will send you a return authorization with instructions on how to send back the product.

  3. Package the product: Please securely package the game in its original packaging. Ensure it is properly protected to prevent damage during shipping.

  4. Ship the product Back: Once you've received the return authorization, ship the card game back to us using a tracked shipping method. You will be responsible for the return shipping costs unless the return is due to a defect or error on our part.

4. Refund Process

Once we receive the returned card game and confirm it is in eligible condition, we will process your refund. The refund will be issued to the original payment method, typically within 5-7 business days. Please note:

  • The original shipping fees are non-refundable.

  • Any return shipping fees incurred will not be reimbursed unless the return is due to an error on our part (e.g., wrong product or defective item).

5. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please initiate a return and place a new order for the desired item.

6. Defective or Damaged Products

If the card game is defective or was damaged during shipping, please contact us immediately using the following form HERE. We will cover the return shipping costs and either send you a replacement or offer a full refund, depending on your preference and stock availability.

7. Lost or Stolen Shipments

We are not responsible for lost or stolen shipments that are confirmed as delivered by the shipping carrier. Please ensure the shipping address is correct and that someone is available to receive the package. If you have any concerns, please contact the carrier directly.

8. International Returns

For customers outside of the United Kingdom, international returns are accepted, but please note that the customer is responsible for return shipping fees. Any customs duties or import taxes incurred will also be the responsibility of the customer.

9. Contact Us

If you have any questions or concerns about our returns policy, please feel free to contact us using the contact us form HERE

We appreciate your understanding and hope you enjoy our card game. If you need assistance, we are here to help!